Complaint Handler

? Why Join Davies?At Davies, people aren''t just part of the business - they are the business. Our value of succeeding together isn''t a slogan; it''s the way we operate every day. When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make.You''ll be welcomed, supported, and rewarded with a benefits package designed to help you thrive:Reward platform - discounts at 800+ retailers25 days holiday (rising with service) plus the option to buy 5 extra daysDevelopment, training, and professional qualifications to help you grow your career The Role: Be the Voice of Fairness, Clarity and ResolutionWe''re looking for a calm, organised, customer-focused individual to become a key part of our Complaints Resolution team. In this role, you''ll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence.This is a full-time, permanent opportunity where your communication skills, judgement, and problem-solving abilities will shine.This is a hybrid opportunity to join a growing team in our Preston office What will your day look like: What Your Day Will Look LikeManaging reportable complaints across all Davies divisions, ensuring every case meets client and company standardsInvestigating complaint circumstances, collaborating with business units, and assessing whether compensation is appropriateDelivering ..... full job details .....