Complaint Handler / Customer Engagement and Insight Officer

Complaint Handler / Customer Engagement and Insight Officer Salary up to £35,212 Per Annum Plus Benefits Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement and Insight Officer to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to investigate and respond to complaints in line with the Housing Ombudsman s Complaint Handling Code. As part of this, you will identify learnings and areas for service improvement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive''s state-of-the-art offices. Responsibilities: Acknowledge and respond to customer complaints in a timely and professional manner. Provide clear and concise information to customers regarding the status and resolution of their complaints. Write quality complaint responses to ensure consistency that is in line with Thrives complaints policy and the Housing Ombudsman Complaints code. Identify improvements and lessons learned from complaints and ensured these are ..... full job details .....