Complaint Administrator

Complaint AdministratorSalary £28,000 per yearLocation Hybrid - Milton Keynes or RushdenPermanent, Full Time Do you have experience in administration or customer service? If you''re organised, detail-focused, and enjoy helping people, this could be the perfect opportunity for you.As a Complaint Administrator at Amplius, you''ll play a key role in delivering a smooth and efficient complaints experience, ensuring complaints are handled accurately, deadlines are met, and customers are kept informed every step of the way.Salary: £28,000 per yearContract: Permanent, full timeYour week: 36.25 hours - Monday to Friday 9am to 5pmLocation: Hybrid, with up to three days per week in our Milton Keynes or Rushden office.Snapshot of your roleRoute complaints to the appropriate colleagues and support the progression of complaints through different stages.Act as a first point of contact for customer complaint enquiries, delivering professional, empathetic and customer focused support.Monitor complaint timescales, track agreed actions and commitments, and follow up with service areas on outstanding actions.Maintain accurate, auditable records ensuring information is complete, up to date and handled confidentially.Provide administrative support to the complaints service, ensuring all complaints are logged, categorised, and processed accurately.Contribute to a positive customer experience by supporting the timely, consistent, and efficient handling of complaintsWhat you''ll need to thrive in ..... full job details .....