Community Safety Officer – Marble Arch

Overview

Job Title: Community Safety Officer (outdoor role)Reporting to: BID ManagerLocation: Marble Arch, LondonWhy Us?

Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member.Exciting New Partnerships: We’ve just secured a contract with Boots, adding to our impressive cluster of retail clients. This means more opportunities for you to showcase your skills. Fantastic career growth opportunities.Role Overview

As part of the BID Team, you will serve as the first point of contact for members of the public, local businesses, and stakeholders within Marble Arch and the surrounding area. You will represent the BID with professionalism, integrity, and enthusiasm, ensuring a welcoming and safe environment while promoting the area’s offerings and supporting BID initiatives.This is a highly visible, public-facing role requiring stamina, adaptability, and a proactive attitude. You will be expected to lead by example and maintain a positive presence throughout your shift.Key Responsibilities

Provide exceptional customer service to members of the public in line with BID and company standards.Welcome and orientate visitors, promoting local attractions, events, and services.Act as a visible, approachable presence to enhance the visitor experience.Conduct regular visits to local businesses to promote BID initiatives and gather feedback.Address and escalate issues raised by businesses, ensuring timely and satisfactory resolution.Distribute BID communications and promotional materials to businesses and the public.Identify and report environmental concerns (e.g., graffiti, fly-tipping, damage to infrastructure).Monitor and report incidents of anti-social behaviour in accordance with site and company protocols.Collaborate with local police, council wardens, and other stakeholders to support community safety.Assist with the delivery and promotion of BID-led events and campaigns.Undertake administrative tasks as required, including office-based project support.Maintain awareness of BID projects and initiatives to inform businesses and the public.Operate radio communications and body-worn cameras in line with policy.Submit monthly performance reports and contribute to quarterly presentations for the BID Board.Person Specification

Essential:Excellent interpersonal and customer service skills.Strong verbal communication and active listening abilities.Good local knowledge of London.Confident, outgoing, and approachable personality.High levels of stamina and resilience for outdoor, on-foot duties.Flexible and adaptable approach to tasks and working hours.Desirable:Previous experience in a public-facing or community engagement role.Familiarity with BID operations or town centre management.Basic administrative and social media ..... full job details .....