Community Safety Officer

Job Title:            Community Safety Officer
Type:                    3 month Contract
Location:           Newport
Salary:                £29,938.88 - £31,514.61
Hours:                 Full Time
  
BRC are working closely with a South Wales housing association. This role involves assisting the Head of Housing in providing a cost effective, responsive, customer focused and quality area housing service with particular focus on work aimed at preventing, reducing and tackling anti-social behaviour.
  
Duties:

• To advise the Housing Team Leader and Housing Managers on all community safety matters
• To assist the Housing Team Leaders and Housing Managers to ensure the community safety service meets local needs and is delivered in accordance with the companies’ values.
• To provide occasional out of hours service to residents who are experiencing fear, nuisance, and distress because of anti-social behaviour.
• To assist the Housing Team Leaders and Housing Managers to maximise the involvement of the Associations residents and prospective residents in its community safety service and to ensure its customers are consulted on a regular basis.
• To provide a high quality, responsive and customer focused service to the local community and partner agencies, consistent with achieving continuous improvement in satisfaction levels.
• To undertake complex case and legal work and attend court as and when required.
• To ensure that residents and prospective residents receive the maximum possible information about the services provided by the Association.
• To assist the Housing Team Leaders and Housing Managers to ensure that our response to anti-social behaviour and related services are delivered in accordance with the company’s policies and procedures.
• To assist the Housing Team Leaders and Managers in ensuring that the community safety service complies with relevant legislation, good practice, regulatory requirements and agreed performance/service targets.
• To assist housing management staff members in identifying residents who need support in sustaining their tenancies and making the necessary referrals for support.
• To identify, report and support colleagues with safeguarding concerns in line with the Safeguarding Policy and the All-Wales Safeguarding procedures.
• To assist in the identification and promotion of new initiatives to help combat anti-social behaviour.
• To ensure that the terms of the tenancy agreement/occupation contract are adhered to and that both the residents’ and the company’s rights and obligations are complied with.
• To provide regular feedback and support to victims and witnesses of anti-social behaviour.
• To utilise a person-centred approach
• Ensure effective information and case management, including maintaining and updating case records via the anti-social behaviour database and relevant systems.
• To provide support to the Housing Team Leaders and Housing Managers when required.
• To contribute to the company’s corporate activities as and when required
• Demonstrate a commitment to customer care, safety, privacy, and equality by complying with all relevant policy and procedures, in particular those relating to;
  • o Health & Safety Legislation – To ensure that safe working practices and procedures are always adopted
  • o GDPR legislation – To act in compliance with GDPR and data protection laws, ensuring adherence to GDPR standards. Respecting confidentiality and privacy, and protecting data subjects’ rights
  • o Equality & Diversity – Supporting the principles and practice of equality of opportunity as set out in the Association’s Equality & Diversity Policy
• To undertake any other relevant duties as determined by the Line Manager, Association or Chief Executive

  
  
For more information, please call Meg Smith or Emma Keir on (phone number removed)
  
To apply, please submit your CV outlining your relevant experience and qualifications.
  
We will be reviewing applications on an ongoing basis until the p

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