Community Safety Coordinator

Community Safety Coordinator -Eastleigh (Office-based) Full-time Temporary role for approximately 4 months- 13.90 per hourAbout the RoleWe are seeking a compassionate and customer-focused individual to join a busy Business Support team in a vital service organisation. This telephone-based role involves supporting members of the community, including vulnerable individuals, by coordinating home visits in response to referrals.You will play a key role in ensuring individuals receive the guidance and support they need, helping to arrange appointments and provide reassurance throughout the process.Key ResponsibilitiesHandling incoming and outgoing calls to members of the publicBooking, rescheduling, and managing appointments for home safety visitsResponding to referrals and accurately capturing relevant informationUpdating internal databases with clear and precise recordsSending appointment confirmations and supporting correspondenceListening carefully for any safeguarding concerns and escalating where appropriateWhat We''re Looking ForStrong communication skills with a professional and empathetic telephone mannerExperience in a call handling or customer service environmentHigh attention to detail with accurate data entry skillsAbility to manage sensitive conversations with care and empathyAwareness of safeguarding principles (desirable but not essential)Confident using IT systems and managing multiple tasksPlease be aware this advert will remain open until the vacancy has been ..... full job details .....