Community Engagement Officer

I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team.

You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities.

Key Responsibilities

• Act as a main point of contact for residents, community groups, and key stakeholders
• Build and maintain strong relationships with local organisations, partners, and elected representatives
• Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation
• Provide guidance and support to community groups on governance, funding, and development opportunities
• Promote community initiatives and ensure residents are informed about key services and developments
• Deliver digital inclusion initiatives, supporting residents to overcome barriers to access
• Support the delivery of community programmes, including funding initiatives and neighbourhood plans
• Monitor and evaluate engagement activities, capturing data to measure impact and outcomes
• Ensure compliance with health & safety, equality, and regulatory requirements
• Attend occasional evening and weekend meetings where required

About You

• Experience in community engagement, housing, or a similar customer-focused role
• Strong communication and relationship-building skills
• Experience working with residents, stakeholders, or community groups
• Ability to manage multiple priorities in a fast-paced environment
• Confident using IT systems and recording/reporting data
• A proactive and solutions-focused approach