Community Engagement Officer

We are currently recruiting on behalf of a well-established housing association for an experienced-Community Engagement Officer-to join their team on a temporary basis for an initial period of four months.

This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery.

The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution.

Key Responsibilities of a Community Engagement Officer:

• Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services.
• Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account.
• Gather, analyse, and present customer feedback to support service improvements.
• Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments.
• Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements.
• Produce clear and concise reports, performance information, and updates for senior management and governance meetings.
• Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings.
• Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making.
• Support customer communications, including newsletters, online updates, and engagement materials.
• Build positive relationships with tenants, colleagues, external partners, and community stakeholders.
• Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support.

• Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment.
• Experience supervising or managing junior staff and supporting their development.
• Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches.
• Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements.
• Strong report writing skills with the ability to present information clearly to different audiences.
• Experience engaging with residents, communities, and a range of stakeholders.
• Excellent communication and relationship-building skills.
• Ability to manage competing priorities and deliver outcomes within deadlines.
• Experience working with diverse communities and engaging with hard-to-reach groups.
• Full UK Driving license and access to a vehicle.-