Community Engagement Officer

We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months.This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery.The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution.Key Responsibilities of a Community Engagement Officer:Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services.Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account.Gather, analyse, and present customer feedback to support service improvements.Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments.Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements.Produce clear and concise reports, performance information, and updates for senior management and ..... full job details .....