Communications Executive

Role: Customer Communications Executive Location: Marylebone Station, London / Birmingham Moor Street - with travel to other location on the Chiltern network as required Contract Type: Permanent Salary: Up to 32,000 per annumRole Purpose To support the Communications Manager and Customer Communications Lead in delivering clear, timely and effective customer communications across Chiltern Railways. The role is responsible for helping to ensure customers receive accurate and consistent information across all communication channels during both planned and unplanned events. Working closely with operational teams, industry partners and suppliers, the post holder will support the delivery of customer information strategies, contribute to industry initiatives and help drive continual improvement in customer communication standards. Key Accountabilities Customer Communications Support - Support the Communications Manager and Customer Communications Lead in the delivery of the Chiltern Railways customer communications strategy. - Assist in developing and delivering customer information campaigns across digital, print and station channels. - Ensure customer-facing communications are clear, accurate, timely and aligned with company standards. - Contribute to initiatives that improve the customer information experience. Customer Information Management - Support the implementation and maintenance of customer information across national and local information systems. - Assist with ..... full job details .....