Communications Assistant

Communications Assistant
££ Ipswich
££ £14.00 per hour
££ 3–4 month contract
We are currently recruiting for a Communications Assistant to support a busy highways business based in Ipswich.Reporting to the Communications Manager, you will play a key role in delivering both proactive and reactive communications, acting as a point of contact for public enquiries and complaints while helping to improve customer experience and service perception.
Key responsibilities include:
- Handling enquiries and complaints from the public and stakeholders
- Supporting communication projects and campaigns
- Monitoring customer feedback
- Assisting with internal and external communications
- Supporting stakeholder engagement and operational teams
The ideal candidate will have:
- Experience in a customer facing role 
- Strong communication and interpersonal skills
- The ability to handle complaints professionally and empathetically
- A proactive and organised approach
This is a great opportunity for someone with a passion for customer service and communications to gain experience within a high-profile public service environment.