Communications Assistant - Highways and Infrastructure

Communications Assistant - Highways and Infrastructure Location: IpswichWe are recruiting a Communications Assistant to support a long-term highways and infrastructure contract based in Suffolk. This is an excellent opportunity for a customer-focused communications professional to play a key role in public engagement, stakeholder communications, and service perception within a high-profile highways environment.This role will suit someone confident in dealing with the public, elected members, and internal teams, with a passion for excellent customer service and clear, effective communication.The Role Reporting to the Communications Manager, you will support the delivery of proactive and reactive communications, helping to manage enquiries, complaints, and stakeholder engagement while contributing to continuous improvement of communication processes and public perception.Key Responsibilities Receive, log, and respond to enquiries from members of the public and key stakeholders relating to highways works and network activity Manage and respond to complaints in line with agreed complaints policies and procedures Monitor customer feedback to identify trends, issues, and opportunities for service improvement Support the delivery of internal and external communications, including campaigns and engagement activity Provide communications support to operational teams to ensure clear communication of works programmes Assist with stakeholder management and communications plans, ..... full job details .....