Communications and Engagement Specialist

A Communications and Engagement Specialist works on housing or regeneration projects, making sure residents are kept informed, involved, and supported throughout changes to their homes or community.Client DetailsThis is a well-established organisation within the not-for-profit sector, specialising in property and housing services. They are a medium-sized organisation committed to providing quality housing solutions and improving the lives of their tenants.DescriptionDevelop and deliver communications Create clear, simple updates for residents (letters, newsletters, FAQs, digital content)Lead resident and community engagement Plan and run consultations, drop-ins, surveys, and community eventsGather and use feedback Collect resident feedback and ensure it is shared with project teams to influence decisionsManage stakeholder relationships Work with internal teams, contractors, councils, and partners to keep communication alignedSupport project delivery Help deliver engagement plans and ensure activities are completed on timeMonitor engagement activity Track communications and engagement work, keeping accurate records and reporting on outcomesManage issues and risksIdentify concerns from residents and help resolve or escalate them appropriately ProfileA successful Tenancy Engagement Officer should have:Experience within the property or housing sector, ideally in a not-for-profit setting.Strong interpersonal skills and the ability to build trust with tenants.Knowledge of tenancy ..... full job details .....