Communications & Engagement Manager

Your new company
To lead the Communications and Engagement function, ensuring alignment of all activities to support the delivery of the priorities, maintaining and further building the reputation, public and employee trust.
Work with services, partners and residents in the delivery of objectives, leading to the development and management of community-based engagement arrangements.
Deliver an effective internal and external communications service including media relations, marketing, internal communications, publications, events, community and employee engagement and social media management, ensuring genuine opportunities for two-way communication and maintaining compliance with the law.

Your new role

• Strategically lead the integrated Communications and Engagement function, ensuring clarity of vision, and effective planning that aligns with priorities and an outcome-based approach to the delivery of all activities.
  Motivate the team, creating and embedding new ways of working that seek to optimise overall productivity, reduce duplication and make the best use of resources within and outside the team.
• Lead the team to develop and implement integrated strategic plans, including, but not limited to:
  a. External communication and events (Communications Strategy and C&E Forward Plan)
  b. Consultation and engagement (Consultation and Engagement Strategy and Toolkit)
• Create a rolling Communications and Engagement Forward Plan, aligned to the highest priorities, that includes a regular cadence of targeted publications, high-impact communication and engagement campaigns, inclusive forums for community engagement and impactful events.
• Develop and maintain a regular engagement programme aligned to a refreshed Community Engagement Framework ensuring appropriate consideration of age, gender, faith, ethnicity, disability, socio-economic profile and other demographics to ensure mechanisms to engage with different and representative sections of communities, using a combination of face-to-face and other means of creating communities of interest for engagement.
• Maintain up-to-date contact databases for relevant community and customer data, working closely with the Assistant Director for Digital, Data and Technology to ensure appropriate alignment with the Digital, Data and Technology Strategy.
• Take direct responsibility for managing complex or higher-risk delivery within the team, including providing advice and guidance on high-impact reputational matters and media engagement, refreshing media handling protocol, overseeing the safe planning of events, providing relevant advice to members and senior officers, including working effectively with partners.
• Lead on brand consistency and standards so that all materials produced, events held, and ways of working are of a high quality.
• Through the team, they manage relationships with statutory and partners, and with the local voluntary and community sectors in relation to communications and engagement.
• Seek and manage relevant funding opportunities to enable support for the local voluntary and community sector, ensuring a clear understanding of the capacity building that is required, and acting as a convenor and enabler of self-sustaining community support in the longer term. Specifically, manage commissioned activity with appropriate oversight and support.
• Lead financial and performance management for the team, including taking responsibility for delivering a balanced service budget and for the development, monitoring and reporting on the service''s budget and actions
• Ensure compliance in relation to health and safety, the local government publicity code, GDPR
• Carry out any other duties consistent with the above or which may be considered appropriate in relation to the position.

What you''ll get in return
37 hours per week.Normal office hours are between
Monday to Thursday
8.45am - 5.15pm
Friday 8.45am - 4.45pm

The client operates a flexible working hours scheme.

This post has been identified as an agile worker and the option for hybrid home/office working is applicable.
The determination of the balance of home and office working will be based on the postholder ensuring sufficient visibility is achieved to effectively manage the team and related relationships.



What you need to do now


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