Communal Spaces Specialist

About The Role
What you can expect from us

• We offer a competitive salary of £37,250 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Opportunity to further increase annual leave with service or through the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the role
 We are looking for a Communal Spaces Specialist to join our neighbourhoods team on a permanent basis. The purpose of the role is to inspect all general needs communal buildings and carry out any customer related compliance activities. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best.
Responsibilities                                                                                                                                                                    
Compliance

• Carry out communal inspections on all general needs buildings.
• Ensuring they are free from goods, report any health and safety hazards and repairs. Work co-operatively with customers and colleagues, to take all reasonable steps to ensure the safety of shared spaces and enforce the tenancy agreement where appropriate.
• Carry out customer related compliance activities which fall into the remit of the Neighbourhood team.

Neighbourhood Improvements 

• Support the identification and delivery of any improvements which are needed in communal spaces. Develop strong relationship with internal teams and customers to improve the look and feel of schemes.
• Engage with the budget setting process to identify budget requirements  

Customer Service and Customer Voice

• Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.

Neighbourhood Plus

• Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.

Partnership Working

• Contribute to excellent external partnership work to support effective service delivery.  Be an ambassador for the organisation and an advocate for customers.

Professional Curiosity

• Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details. 

Skills/Experience
Essential: 

• Knowledge and awareness of related housing regulations/ law
• Experience of delivering face to face customer service
• Experience of developing partnership working with support agencies, local authorities and community groups
• Experience of delivering on site projects and improvements
• Good understanding of Health and Safety Hazards and Building Safety
• Good understanding of the social, economic and political context in the neighbourhoods in which we operate
•  Competent IT skills, including intermediate proficiency in Microsoft Office
• A Full UK Driving Licence and access to your own car
• Occasional working outside regular office hours and ability to work across Onwards Geography if required

Qualifications
Essential:

• Educated to GCSE standard or equivalent qualification/ experience

Desirable:

•  Relevant professional qualification e.g. CIH 

About The Organisation
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
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