Comms Specialist Engineer (Desk-Based)

Job Title: Comms Specialist Engineer (Desk-Based)Location: Office-based role, Pencoed, Bridgend, South WalesSalary: 28,000 - 32,000 per annum, depending on experienceJob Type: Full-time, PermanentWorking Hours: Monday to FridayAbout Flotek Group:Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small and medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break.About The Role:We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field.You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments.Key Responsibilities:Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and ..... full job details .....