Commodities Client Service Account Manager Vice President

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Are you experienced in client services and have passion for leadership? Then you found the right position for you!As a Commodities Client Service Account Manager Vice President within the Trade and Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.Job responsibilities

Manage life cycle of transactions after SaleBuild relationships with the Client segment, Internal Operations, Middle and Front office colleaguesTrack the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the clientProvide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutionsSupport the operation workflow to resolve refusals, disputes, and problematic transactionsRecord all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)Escalate client concerns and any issues to Sales (i.e., encryption emails)Understand the Commodity products lifecycle from front to back and be the "go-to" person within the teamPartner with Trade Sales as Trusted Advisor to enable new business and solutionsWork closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisionsRequired qualifications, capabilities, and skills

In depth knowledge of LC/SBLC mechanisms for Commodity ProductsStrong knowledge/understanding of the Oil and Gas and Commodities industriesStrong familiarity with key market practices in the sectorAbility to explain the clients'' LC requirements to internal stakeholders, assessing key risks and mitigants for the bankAbility to work within tight deadlinesAbility to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organizationProven leadership skills and capable of delivering exceptional performance under pressureStrong focus on client satisfaction and the building of excellent relationships with our customersPreferred qualifications, capabilities, and skills

Trade Finance Commodity expertiseExcellent planning and organization skillsComfortable working within tight deadlinesAbility to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organizationAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systemAdditional European language skillsAbout Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world''s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants'' and employees'' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the Team

J.P. Morgan''s Commercial and Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial and Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the ..... full job details .....