Commercial Support Advisor

Commercial Support AdvisorLocation: Bury , BL9 8RY Contract: Fixed Term Contract/ Temporary Hours: Full time - Monday to Friday 37.5 hours a weekStart Date : ASAP About the RoleAs a Commercial Support Advisor, you will play a pivotal role in delivering seamless and efficient support to our business partners, primarily our Sales Representatives. Acting as the first point of contact for a wide range of queries, you will provide timely, accurate resolutions while proactively identifying opportunities to improve processes and enhance the overall partner experience.This role is ideal for a highly organised, patient, and proactive individual with exceptional communication and active listening skills, who is passionate about delivering outstanding service and contributing to the ongoing success of the commercial team.Key ResponsibilitiesQuery ManagementAct as the primary point of contact for incoming queries via phone, email, and Microsoft TeamsEffectively manage and resolve all queries in line with agreed Service Level Agreements (SLAs)Ensure all email queries receive a response within 24 hoursPerformance MonitoringMaintain a call answer rate of 95% or aboveEnsure average call wait times remain under one minuteAdhere to SLAs across different query types and monitor performance consistentlyCross-Functional CollaborationServe as a key liaison between Sales Representatives and internal departments including Credit, Logistics and Planning (LPS), and WarehouseWork closely with ..... full job details .....