Commercial Operations Agent

SCUK Commercial Operations Agent Country: United Kingdom Santander Consumer Finance (SCUK) is one of the UK''s Leading Motor Finance companies and we are currently looking for an enthusiastic Commercial Operations Agent to join our business working in both our Milton Keynes and Newport Pagnell office''s. As a member of the Contract Hire Sales function within SCUK, the role holder must ensure the delivery of good outcomes is central to all customer interactions. The purpose of this position is to deliver excellent customer communication skills by engaging in email and telephone conversations with Tesla customers via the SCUK online journey when their application requires more information in order to get a credit decision. This can include completing tasks such as; Maintaining regular contact with SCUK Direct Sales team who operate within the D2C space to manage sales opportunities and optimise business volumes Manage direct customer interactions by supporting post-credit operational fulfilment Co-ordinate communication strategy with customers, follow up on customers who haven''t submitted the required information to prevent further customer delays Obtaining any information that SCUK Underwriting or Funding require Accessing sensitive customer data and being vigilant when processing applications Having a strong understanding of how the D2C and Tesla journey works with all the integrations as well as product knowledge, particularly for Contract Hire The successful ..... full job details .....