Commercial Office Manager

Commercial Office Manager Are you a driven and proactive people leader who thrives on improving processes, developing teams, and driving operational excellence? We are seeking an ambitious Commercial Office Manager to lead our busy B2B office function, overseeing customer service, order processing, and day-to-day office operations. This is a key leadership role within the business and offers the opportunity to make a genuine impact on business performance, customer experience, and future growth. This position goes far beyond office administration. We are looking for someone who can bring structure, accountability, and continuous improvement to a well-established team while helping the business evolve through technology, systems enhancements, and operational efficiencies. The Role As Commercial Office Manager, you will be responsible for ensuring the smooth and efficient operation of the commercial office function, whilst leading, motivating, and developing a team dedicated to delivering exceptional customer service. You will work closely with Sales, Operations, Purchasing, and Finance, ensuring effective communication across departments, resolving issues quickly, and implementing improvements that drive both customer satisfaction and commercial success. A key focus of the role will be supporting the business through its transition to Microsoft Dynamics Business Central, alongside the ongoing development of CRM systems and business processes. Key Responsibilities Lead, ..... full job details .....