Commercial Lines Department Manager (Hybrid)

OverviewPosition Overview: The Commercial Lines Department Manager will oversee the day-to-day operations of the Commercial Lines team, ensuring outstanding client service, workflow efficiency, staff development, and adherence to industry best practices. This is a strategic leadership role for someone passionate about team building, operational excellence, and client satisfaction.

Work ArrangementThis is a full-time hybrid position that reports to our office in Enfield, CT or Kingston, NY. Travel to other nearby offices may also be required.

Responsibilities

Lead, mentor, and support the Commercial Lines Account Managers

Handling and managing a small book of Commercial Lines Insurance

Oversee daily operations, ensuring high levels of client satisfaction and policy accuracy

Develop and implement department goals, procedures, and performance metrics

Conduct regular audits of accounts for quality control and compliance

Serve as an escalation point for complex client issues or carrier negotiations

Stay current on industry trends, carrier appetites, products, and regulations

Foster a positive, collaborative team environment and manage performance evaluations

Collaborate with leadership on growth strategies, staffing, and technology improvements

Assist in onboarding and training new team members

Qualifications and Requirements

10+ years of experience working in Commercial Lines insurance including experience in New York and Connecticut

Bachelor''s degree in Business, Insurance, or related field

Active Property and Casualty License

Strong knowledge of commercial insurance products, markets, and carriers

Insurance designations such as CIC, CPCU, ARM, or CRM, preferred

Proven leadership, organizational, and communication skills

Experience with agency management system, Applied Epic preferred

Experience managing remote or hybrid teams

Ability to manage multiple priorities and meet deadlines

Analytical mindset and attention to detail

Why Patriot Growth Insurance ServicesWe offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

Medical, Dental, and Vision Benefits

Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs

Company paid Short-Term Disability, Long-Term Disability and Group Term Life

Company paid Employee Assistance Program

Paid holidays

Personalized PTO

401 (k)

Equal Employment OpportunityPatriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DEandI Policy located on our website at ..... full job details .....