Commercial Claims Manager

Claims Manager - Commercial Claims Birmingham, Midlands Permanent Full-TimeLead, Develop and Make an ImpactAn established and growing insurance business is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team.This is an excellent opportunity for a people-focused leader who is passionate about developing talent, driving performance, and creating a positive team culture. You''ll have responsibility for leading a team of Claims Executives and Claims Handlers across multiple locations, ensuring exceptional service delivery while supporting the continued growth and development of your people.The RoleAs Claims Manager, you will take ownership of the day-to-day operation of the Commercial Claims function, providing leadership, coaching, and direction to ensure the team delivers outstanding outcomes for clients and the wider business.You will play a key role in building capability, improving performance, and embedding a culture of accountability, collaboration, and continuous improvement.Key responsibilities include:Leading, mentoring, and developing a team of Claims Executives and Handlers.Conducting regular performance reviews, 1-2-1s, coaching sessions, and development planning.Managing team performance, recruitment, succession planning, and skills development initiatives.Ensuring the efficient handling of commercial claims and delivery of a high-quality client service.Driving operational excellence through process improvement and effective use ..... full job details .....