Commercial Accounts Manager

Summary:As the Commercial Accounts Manager, you will manage key client contracts, maintain commercial relationships with Scientific Services customers, and support SEW''s market position in laboratory analysis. You will serve as the primary contact, providing first-line technical support and advice to commercial clients.In addition to managing key accounts, you will assist with market strategy, using industry knowledge to identify market opportunities and supporting advertising campaigns and marketing materials. Working both independently and across teams, you will coordinate with the laboratory to prioritise workloads, resolve operational issues, and support continuous improvement initiatives. Responsibilities also include using systems like LIMS, CSM, and web portals, adhering to HSE legislation and company policies, and managing customer notifications regarding non-conformities and failure reports.Main responsibilities:Account ManagementMaintain and develop the relationship with existing customers.Ensure all customer services are maintained.Development of customer servicesContributing to the development and implementation of customer focussed services.Deliver a top quality support service to our customers.Development of the market strategyUsing market knowledge to assist in assessing market opportunities.Assist in advertising campaigns and developing marketing material.A strong team player with the ability to work unsupervised and to produce quality outputs to key ..... full job details .....