Collections Team Leader

Red Recruitment is recruiting a Collections Team Leader to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

This is a fantastic opportunity to lead a team of agents for a high profile client account, an elite bank, with plenty of training and development opportunities to enhance your skills.

Benefits and Package for a Collections Team Leader:

• Salary: -30,000 - -33,000
• Hours: Monday to Friday, 8am - 5:30pm
• No Weekends
• Contract Type: Permanent
• Location: Banbury, On-Site
• Start date: ASAP
• Training and Development Opportunities

Key Responsibilities of a Collections Team Leader:

• Handling and resolving customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution
• Take ownership of customer queries, ensuring they are escalated to the relevant departments when necessary
• Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances
• Making outbound calls to discuss repayment of the borrower''s outstanding arrears
• Receiving inbound calls regarding account queries, handling disputes, taking payments and setting arrangements
• Administrative work dealing with correspondence from third parties such as debt management companies and insolvency practitioners
• Speaking with vulnerable customers, discussing their circumstances and providing relevant assistance and support tailored to their needs

Key Skills and Experience of a Collections Team Leader:

• Previous customer service experience
• Experience working within financial services, collections or retail finance would be beneficial
• Strong communication skills across various contact channels
• Excellent interpersonal skills and an empathetic approach is required due to the nature of the calls
• You should have a passion for helping customers
• Credit report and DBS certificate to be provided
• Must live within 30 miles of Banbury

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Agency)