Collections Strategy Specialist

Collections Strategy SpecialistLocation: Thorpe Park, Leeds, Hybrid working.Join us as a Collections Strategy Specialist! Looking for a role where you can shape real impact? In this position, you''ll design and deploy smart, data driven collections strategies that link directly to our scorecard models-making sure each approach lands effectively across the right customer and account groups. You''ll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contact channel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you''ll help drive continuous improvement every day. You''ll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment-ensuring everything we do is compliant, efficient, and delivering great customer outcomes. What we are looking for:Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trialsYou''ll have strong analytical capabilities using SAS or SQL and any other analytics packagesExperience of translating complex business processes and data insights into simple views and languageStrong customer and commercial awarenessInfluencing change through senior stakeholder management experience is a must ..... full job details .....