https://jobs.co.uk/job/collections-operations-manager-connect-recruitment--e7e7f309-3ad2-4b46-bdd9-0aa37ea86245 RSS feed for Collections Operations Manager at Connect Recruitment. en-gb Mon, 15 Jun 2026 21:29:52 GMT https://jobs.co.uk/job/collections-operations-manager-connect-recruitment--e7e7f309-3ad2-4b46-bdd9-0aa37ea86245 https://jobs.co.uk/job/collections-operations-manager-connect-recruitment--e7e7f309-3ad2-4b46-bdd9-0aa37ea86245 Sun, 14 Jun 2026 23:00:00 GMT Location: Eton | Salary: £60000/annum Bonus + bens | Type: Permanent | Job title: Collections Operations Manager Reports to: COO Department: Collections Location: Windsor Employment Type: Full-Time office based Salary: 60k Role Purpose The Collections Operations Manager will be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls. The role will manage the day-to-day running of post-funding operations, ensuring customers receive appropriate support while improving collections outcomes, reducing potential bad debt, and maintaining compliance with FCA requirements and company policies. Key responsibilities include overseeing collections and arrears processes, improving recovery performance, monitoring portfolio risk, implementing operational controls, and driving continuous process improvements. The role will also be responsible for developing a positive team culture, supporting staff performance and development, and ensuring a high level of customer service. Working closely with internal stakeholders, the Collections Operations Manager will help improve operational efficiency, custo... Permanent