Collections Officer

Job Title: Collections OfficerLocation: London Hybrid 2 days WFHSalary: Up to 35,000 depending on experience Hours: Monday to Friday 9 am to 5 pmBenefits:25 days holiday + public holidaysAdditional day off for your birthdayCharity/voluntary days offOption to buy or sell 5 days holidayDiscounted Gym membershipPension schemeLearning and Development budgetEmployee assistance programme with holistic wellbeing supportLunch and learn sessionsFree hot drinks and snacksAbout the position of the Collections Officer:We''re looking for a customer-focused Collections Officer to join a fast-growing fintech within the consumer lending sector. This is an exciting opportunity to join an innovative business that''s transforming the way customers manage their finances. You''ll play a key role in supporting customers experiencing financial difficulty, helping them find sustainable repayment solutions while delivering fair outcomes and exceptional customer service. If you''re empathetic, resilient and passionate about helping customers, this could be the perfect next step in your career.Responsibilities required for the role of Collections Officer:Support customers throughout the collections journey via telephone, email and live chat.Build positive relationships while understanding each customer''s individual circumstances.Negotiate affordable repayment plans and appropriate forbearance solutions.Complete income and expenditure assessments to achieve fair customer outcomes.Maintain accurate ..... full job details .....