Collections Negotiator

Debt Collection NegotiatorLocation: Thorpe Park, Leeds, Hybrid working.Opening hours: Monday to Friday 09:00-18:30 and occasional Saturdays 09:00-13:00Start date: We have start dates for August 2026 and will be running an Assessment Centre on Tuesday 28th of July in our Leeds office-we look forward to inviting you! Join us as a Debt Collection Negotiator. You''ll be part of a supportive, target-driven team where you''ll work towards clear goals while delivering great service to our clients. Day to day, you''ll be speaking with customers over the phone-both inbound and outbound-gathering the right information to help create realistic and fair repayment plans. You''ll also be negotiating settlements, identifying when someone might be in a vulnerable situation, and making sure they get the right support. Between calls, you''ll be reviewing and updating account records, reaching out to businesses to find the right contacts, and verifying company details online. You''ll also handle messages and correspondence via email, SMS, and post, including cases involving Debt Management Companies. It''s a varied role where attention to detail and following processes really matter-but you''ll never be on your own. What we are looking for: Excellent communication skills, both verbal and written, with strong listening and empathy.Strong time management and organisational abilities, able to prioritise effectively.Team player with the ability to collaborate and contribute in a supportive ..... full job details .....