Collections Manager

Collections ManagerRed Recruitment is looking to recruit a collections manager for our client.This is a hands-on role responsible for managing day-to-day collections activity and startegy across the full lifecycle of arrears and defaulted accounts, including full end-to-end ownership of the litigation process and 3rd party debt collection firms. You will manage cases through to enforcement, ensuring strong performance while delivering fair customer outcomes in line with FCA requirements.The salary is competitiveBenefits and Package for a Collections Manager:Salary: CompetitiveHours: Full-timeContract Type: PermanentLocation: Melton MowbrayGenerous Holiday AllowanceKey Responsibilities of a Collections Manager:Management of Collections and Recoveries Policies and Standards across the business and associated processes ensuring they remain fit for purpose, aligned with acceptable practices and evolving in line with changing regulation.Providing leadership and direction to the Customer Support, Litigation and Recoveries Team.Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.Deliver continuous improvement to strategy and systemsDeliver the required dashboards and MI for consumption by the Executive CommitteeWork with Third Party Management, and other teams where appropriate, to demonstrate governance and oversight of third parties used to support collections and recoveries activitiesOversee a ..... full job details .....