Collections Manager

Collections Manager

Red Recruitment is recruiting a Collections Manager to join our client who have a passion for driving team engagement, nurturing talent, and enhancing the customer experience while fostering client confidence and business growth.

This is a fantastic opportunity to lead and develop a team of Customer Support Advisors within a collections environment, ensuring the consistent delivery of exceptional customer service.

Benefits and Package for a Collections Manager:

• Salary: -28,000 30,000 per Annum
• Hours: Monday to Friday, 8am - 5:30pm
• No Weekends
• Contract Type: Permanent
• Location: Banbury, On-Site
• Start date: ASAP
• Training and Development Opportunities

Key Responsibilities of a Manager:

• Lead and develop a team of Customer Support Advisors in a fast-paced collections environment to achieve high performance and service excellence.
• Provide hands-on support to the team, actively assisting with collections activities when needed.
• Conduct regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team development.
• Ensure team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolution.
• Effectively manage change and adapt quickly to evolving business needs.
• Monitor and improve team performance through relevant systems, ensuring resources are allocated efficiently.
• Ensure adherence to health & safety, environmental, equal opportunities, and customer service standards.
• Continuously challenge and refine existing processes to drive business efficiency and improve collections success rates.
• Manage performance assessments and personal development plans to support employee growth.
• Oversee absence management to maintain a high standard of service delivery.

Key Skills and Experience of a Manager:

• Must have proven experience in collections and customer success management.
• Strong people management skills, including performance and absence management.
• Ability to plan, prioritise, and manage workloads effectively.
• Experience coaching and developing teams while achieving operational KPIs.
• Comfortable being hands-on and actively assisting with team tasks, including collections calls and escalations.

If you are interested in this position as a Collections Manager and have the relevant skills and attributes required, please apply now!

Red Recruitment (Agency)