Collections Handler

Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.

They are looking for a Collections Handler to join their team on a temporary basis. The hourly rate is -12.21 per hour and is an immediate start.

The role is fully remote.

Benefits and Package for a Collections Handler:

• Salary: -12.21 per hour
• Hours: Shift Patterns between Operational Hours of Monday - Friday 9am - 8pm and Weekends 9am - 5pm
• Contract Type: Temporary
• Location: Fully Remote
• Start date: ASAP
• Training and Development Opportunities

Key Responsibilities of a Collections Handler:

• Handling and resolving customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution
• Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
• Assessing customer account details to understand the delinquency status and identify potential collection strategies
• Negotiating payment plans with customers to recover outstanding balances in a timely manner
• Addressing customer concerns and resolving billing disputes when necessary

Key Skills and Experience of a Collections Handler:

• Previous Collections or debt management experience
• Experience working within financial services, collections or retail finance would be beneficial
• Excellent communication skills as you will be speaking to a range of people
• Having an empathetic approach is required due to the nature of the calls
• You should have a passion for helping customers

If you are interested in this position and have the relevant skills and attributes required, please apply now!

Red Recruitment (Business)