Collections Consultant

Collections Agent - Financial Services 28,000- 30,000 Chatham Hybrid WorkingAre you experienced in customer service or collections and looking to grow your career in financial services?We''re hiring for a Collections Agent to join a leading, people-focused financial services company based in Chatham. This is a fantastic opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and tech-driven environment.Role Overview:As part of the Collections team, you''ll be supporting customers who may be experiencing financial difficulties. Your role will involve identifying affordable solutions, offering guidance, and working with empathy and professionalism to achieve positive outcomes.What You''ll Be Doing:Engaging with customers via phone, email, and live chatUnderstanding individual financial situations and offering tailored solutionsManaging accounts in arrears and helping customers get back on trackMaintaining accurate records and following regulatory guidelinesWorking as part of a collaborative team to meet goals and support customersWhat We''re Looking For:Previous experience in collections, customer service, financial support, or call centre environmentsExcellent communication and listening skillsA compassionate, problem-solving approachStrong attention to detail and ability to follow processesComfortable using modern systems and CRM platformsWhat''s on Offer:Competitive salary: 28,000- 30,000 depending on ..... full job details .....