Collections Case Officer

Got a knack for negotiating? You could be our next can-do Collections Case Officer (known internally as Case Handler). Get the best outcomes for us and our customers.What makes you just right for us?We need natural communicators who are the perfect blend of empathetic and tenacious, to help us and our customers resolve overdue balances and unlock any barriers to payment. You''ll already have experience in a telephone-based financial assistance or collection role, ideally in the financial services or utility sectors, so you know the sensitivity of this job to our customers and the importance to our business. With strong people skills, a built-in resilience and a hunger to hit your personal targets, you''ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us.What''s in it for you?You''ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.Starting salary of £26,750 increasing to £28,660 once training and probation are complete (usually within 12 months).Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.10% Annual Bonus potentialAttractive pension plan31 days annual leave and six bank holidays.Subsidised staff Restaurant and free gym membershipEmployee discountsWhy we''re the right fitWe''re passionate about providing a great place to work, where our colleagues feel trusted, valued, ..... full job details .....