Collections Case Manager and Insolvency Support

ROLE OVERVIEW The Collections case manager and insolvency support agent provides comprehensive administrative and operational support to the Collections and Insolvency function. The role is responsible for managing insolvency-related workflows, supporting debt recovery activity, maintaining accurate and up-to-date account records, and ensuring active coordination between internal teams, external insolvency practitioners, and debt collection agencies (DCAs). This role plays a key part in maintaining data accuracy, ensuring compliance with insolvency processes. Offering Remote Working KEY RESPONSIBILITIES Insolvency and Case Management Monitor and process daily insolvency updates Chase Insolvency Practitioners (IPs) for updates including the timing of any IVA dividends Bankruptcy progress updates Liquidation, Administration, and CVA status updates Assess IVA and CVA proposals and prepare recommendations for approval/rejection Submit Proof of Debt (POD) and proxy forms following approval Maintain all insolvency-related tasks under designated ownership within case management systems Ensure all DCA closure reports are uploaded to Box and appropriate next steps are completed Asset Tracing and Account Verification Conduct asset tracing activities including Credit file reviews Land Registry checks Support identification of recoverable assets and risk exposure Case Management Investigate and manage Direct Debit (DD) failures and cancelled mandates Set up new Direct Debits, ..... full job details .....