Collections Associate

This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service. This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Key Responsibilities Contact customers daily via telephone, email, and letter to secure payment of overdue invoices Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner Achieve a minimum of 40+ outbound customer contacts per day Monitor and manage arrears cases in line with departmental targets and productivity levels Review customer payment proposals and escalate recommendations where appropriate Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment Maintain accurate and detailed records on internal systems, including comprehensive call notes Ensure compliance with internal procedures and service level agreements Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards Support the cash applications team to ensure payments are correctly allocated and unallocated cash is minimised Follow ADDACS and AUDDIS procedures and manage the team inbox Skills and Experience Previous administrative experience within a fast-paced environment Confident communicator ..... full job details .....