Collections Assistant

Job Title: Collections Assistant

Location: Birmingham

Salary: £24,521 - £26,093 per annum - SS1

Job type: Permanent; full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role:

To carry out debt collection activities efficiently and effectively in line with the current organisation's policies and procedures. To monitor assigned accounts and identify overdue payments or unallocated balances. The role will involve communicating with debtors via phone, email and in person to determine the reasons for non-payment and following processes to find resolutions.

The successful candidate will demonstrate:

• Excellent customer service
• Accuracy and attention to detail
• Problem solving & finance experience
• Ability to work on own initiative and part of a team So, if you are interested in joining us, apply now.

Benefits:

• Generous allocation of annual leave
  • 29 days' paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government/Teachers' Pension Scheme
  • Employer Contributions - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including technology home and cycle.
• Heavily-subsidised on-site car parking in central Birmingham
• Hybrid working opportunities
• Free on-site gym membership

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 2nd August 2026.

Interview Date - TBC.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with experience of: Credit Controller, Accounts Receivable Officer, Collections Officer, Debt Recovery Officer, Credit Control Administrator, Accounts Receivable Administrator, Finance Assistant, Finance Officer, Billing and Collections Officer, Revenue Officer, Income Recovery Officer, Customer Accounts Officer, will also be considered for this role.