Collections Agent

Collections Agent £26,230 per annum + uncapped commission Stafford - Hybrid (2 days in office / 3 days remote) About the Role An exciting opportunity has arisen for a Customer Collections Agent to join a growing and supportive team within a fast-paced environment. This role is ideal for someone who enjoys helping people, thrives on communication, and takes pride in delivering positive outcomes. You will handle a variety of customer interactions across inbound and outbound calls, live chat, and email. You ll work closely with customers to understand their circumstances, negotiate affordable payment plans, and provide tailored solutions in line with client and compliance requirements - ensuring every interaction is handled with professionalism and empathy. Full training and ongoing support will be provided, offering a fantastic opportunity to build expertise and develop a long-term career within financial services, with clear progression pathways available. Key Responsibilities Handle inbound and outbound calls, live chats, and emails Negotiate realistic and affordable payment arrangements Deliver fair, tailored solutions to support customers in resolving debts Work within client guidelines and compliance requirements Maintain accurate and up-to-date customer records Collaborate with the team to share knowledge and improve performance Support customers in achieving sustainable financial outcomes Skills and Experience Experience Minimum 1 year in a call ..... full job details .....