Collections Agent

Collections AgentLocation: CroydonSalary: Competitive Basic + Uncapped CommissionJob Type: Full-TimeAbout Redwood CollectionsAt Redwood Collections, we specialise in providing professional debt recovery services while maintaining positive relationships between our clients and their customers. Our team is committed to delivering excellent results through effective communication, empathy and commercial awareness.We are passionate about developing talent and supporting career growth. All new starters benefit from The Collections Hub, our structured training and development programme designed to provide the knowledge, skills, and confidence needed to succeed in debt recovery, customer engagement and client relationship management.The RoleWe are looking for a motivated Collections Agent to join our growing team. You will be responsible for contacting customers regarding outstanding balances, negotiating payment arrangements, and helping achieve successful debt recovery outcomes on behalf of our clients.This role offers a fantastic opportunity for career development. Individuals who demonstrate strong client service, commercial awareness, and account management skills may have the opportunity to progress into Account Management role within the business.Key ResponsibilitiesContact debtors via telephone, email and written correspondence.Negotiate payment arrangements and resolve outstanding balances.Maintain accurate records of all customer interactions and account activity.Deliver ..... full job details .....