https://jobs.co.uk/job/collections-advisor-search--79b7e5ac-ba3f-46c1-ab7c-b051fe61fdfc RSS feed for Collections Advisor at Search. en-gb Thu, 11 Jun 2026 12:33:49 GMT https://jobs.co.uk/job/collections-advisor-search--79b7e5ac-ba3f-46c1-ab7c-b051fe61fdfc https://jobs.co.uk/job/collections-advisor-search--79b7e5ac-ba3f-46c1-ab7c-b051fe61fdfc Wed, 03 Jun 2026 23:00:00 GMT Location: Rutherglen | Salary: £25500/annum | Type: Permanent | Collections Agent Salary -25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities * Speaking to customers regarding overdue accounts * Negotiate and agree sustainable repayment plans based on customers'' circumstances * Identify and escalate vulnerable customers in line with company procedures * Follow up on missed payments including unpaid direct debits * Maintain accurate records of all conversations and actions on internal systems * Work to daily, weekly, and monthly collections targets * Liaise with third-party collection agencies when required * Review and progress accounts towards further recovery action where appropriate Skills & Experience * Experience in a telephone-based collections, debt recovery or call centre environment is desirable * Confident communicator with strong negotiation skills * Resilient, persi... Permanent