Collections Advisor

Collections AgentSalary 25,500Monday - Thursday 8am-4.pm Friday 8am-3pmFully office basedTo proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service.You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions.Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers'' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriateSkills and Experience Experience in a telephone-based collections, debt recovery or call centre environment is desirable Confident communicator with strong negotiation skills Resilient, persistent, and able to handle challenging conversations Empathetic approach with the ability to treat customers fairly Strong organisational skills and attention to detail Ability to work both independently and as part of a teamPersonal Attributes Professional and confident telephone manner Calm under pressure and results-focused ..... full job details .....