Collections Advisor

Collections Advisor Location: Basingstoke Salary: £25,000 - £30,000 Full-Time Long term temporary opportunity About the Role We are seeking a proactive and customer-focused Collections Advisor to join our growing team. This is an excellent opportunity for someone with strong communication skills and a passion for helping customers find suitable solutions while maintaining positive relationships. As a Collections Advisor, you will be responsible for managing outstanding accounts, supporting customers experiencing financial difficulties, and agreeing repayment arrangements in line with company policies and regulatory requirements. Key Responsibilities Contact customers regarding overdue accounts via telephone, email, and written correspondence. Build rapport with customers to understand their circumstances and identify suitable repayment solutions. Negotiate affordable repayment plans and ensure accurate records are maintained. Monitor outstanding balances and follow up on agreed payment arrangements. Handle customer queries and disputes professionally and efficiently. Ensure all collections activities comply with FCA regulations and company procedures. Work towards individual and team performance targets. Escalate high-risk or complex cases where appropriate. About You We''re looking for someone who can balance excellent customer service with a commercial mindset. Essential Skills and Experience Previous experience within collections, credit control, customer service, ..... full job details .....