Collections Advisor

Collections AdvisorLocation: Keynsham, Bristol- Hybrid working Contract: Initial 3 month contract with potential to extend Hours: 37.5 hours per week Hybrid: 2 days per week in the office, with Wednesdays as a required office dayOur client, a leading organisation supporting veterinary practices and clients, is seeking a Collections Advisor to join its Central Collections team based in Keynsham on an initial 3 month contract.This entry-level role involves managing client accounts, resolving outstanding balances and agreeing suitable repayment solutions through professional, empathetic and customer-focused communication.If you have experience in customer service, a contact centre or collections environment and are confident handling sensitive conversations, we''d love to hear from you.Key ResponsibilitiesManage client accounts through inbound and outbound calls, emails and written communication.Discuss outstanding balances and agree appropriate repayment solutions.Manage assigned cases, ensuring timely and accurate outcomes.Maintain accurate case notes, records and documentation.Handle sensitive or challenging conversations professionally.Escalate complex or sensitive cases when required.Work within agreed processes while meeting quality and compliance standards.We''re looking for someone who is organised, empathetic and confident communicating with customers.Experience in customer service, a contact centre, collections or another client-facing role is desirable but not a must. ..... full job details .....