Collections Advisor

Collections AdvisorUK Staffing Group are currently looking for a motivated and empathetic Collections Advisor to join a busy Collections team for a leading and well-established finance business based in Birmingham. The RoleYou''ll be the key point of contact for business customers who have fallen behind on their finance or lease agreements, working proactively to find solutions, recover arrears, and protect both the customer relationship and the business.This is a phone-based role in a fast-paced environment - ideal for someone who thrives under pressure, communicates with confidence, and can balance firmness with genuine customer care.Contacting customers by phone and in writing to discuss overdue accounts and agree appropriate repayment arrangementsManaging a caseload of accounts at varying stages of arrears, prioritising effectively and updating records accuratelyNegotiating payment plans and settlements in line with company policyIdentifying vulnerable customers and handling those cases with appropriate sensitivity and careEscalating accounts to the Collections Supervisor or Legal Recoveries team where necessaryExperience RequiredPrevious experience in a collections, arrears, or debt recovery role (financial services or asset finance experience is a plus)Strong telephone communication skills with the ability to handle difficult conversations professionallyA customer-first mindset - you understand that behind every account is a real business with real pressuresGood ..... full job details .....