Collections Advisor Executives - Full Time and Part Time

Are you an experienced telephone professional looking for your next challenge? We are recruiting on behalf of a highly successful financial services organisation based in Tamworth, with two full-time and one part-time opportunities available. This is NOT a sales role. You''ll be speaking with customers to recover outstanding balances and agree suitable payment solutions in a professional and empathetic manner. The Role As a Collections Executive, you''ll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include: Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don''t even have to think who to call next ! Handling inbound calls relating to overdue accounts and general customer enquiries Taking secure payments over the phone quickly and efficiently Issuing copy invoices, statements, and relevant documentation when required This is a people-focused role where empathy, communication, and problem-solving are key. What We''re Looking For Ideally educated to graduate level (though this isn''t essential) Confident communication skills with a strong customer-first mindset Calm, professional, and solutions-focused, even in challenging situations Previous experience in collections We would love to hear from candidates with experience in: ..... full job details .....