Collections Advisor

COLLECTIONS ADVISORBRISTOL £28,800Our client based in central Bristol is looking to recruit a Collections Advisor to join their team on a full-time, permanent basis. As a Collections Advisor, you will be responsible for handling complex customer cases as part of a dedicated team that deal with debt collections (B2C). You''ll take ownership of, and resolve a range of cases, often dealing with vulnerable customers at a challenging time in their life.Benefits35 hour week, Monday to FridayHybrid working, with 3 days in the office per weekGenerous holiday allowance plus the option to buy/ sell daysLife assurancePrivate medical insuranceEmployee assistance programmeSeason ticket loans and a whole lot moreRESPONSIBILITIESAs a Collections Advisor you will:Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations. Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.Maintain up to date with industry regulations and products.Ensure accurate record keeping for all customer contact and decisions.Liaise with other departments as needed.Work in line with policies, procedures and SLAs.REQUIRED SKILLS and EXPERIENCETo be considered for the role of Collections Advisor, you must have:Previous experience supporting vulnerable customers within a regulated environmentPrior debt collections experience within a ..... full job details .....