Collections Administrator

Your new company Hays is partnering with a leading organisation operating within a highly regulated customer finance environment. With a strong focus on customer outcomes, compliance, and operational excellence, this business is committed to supporting customers through every stage of their journey while maintaining the highest standards of service and governance. This is an excellent opportunity to join a collaborative and fast-paced team where your contribution will have a direct impact on both customer experience and business performance.Your new role As a Collections Administrator, you will provide comprehensive administrative support across Collections, Recoveries, and Litigation activities. Working within a busy operational environment, you will be responsible for managing customer accounts, supporting vulnerable customers, handling correspondence, preparing legal documentation, and ensuring all activities are conducted in line with regulatory requirements and internal policies.Key responsibilities include:Providing end-to-end administrative support across Collections, Recoveries, and Litigation functions.Processing incoming and outgoing correspondence, including emails, letters, legal notices, and customer documentation.Identifying customers experiencing vulnerability or financial difficulty and ensuring appropriate support is provided.Preparing case files for escalation to Recoveries or Litigation teams, ensuring documentation is accurate and complete.Supporting ..... full job details .....