Collections Administrator

Monday to Friday, 35 hours per week.Oxford, 2 days in the office per week.Your new companyYou''ll be joining a well-established and respected publishing organisation with a strong reputation for delivering high-quality content to customers across a range of sectors. Committed to innovation and excellence, the business combines industry expertise with a customer-focused approach, helping to connect audiences with trusted information and resources.Your new roleAs part of a busy and supportive team, you will play a key role in managing customer accounts and ensuring a positive customer experience throughout the payment and collections process. Working with both domestic and international customers, you will be responsible for maintaining accurate account records, handling customer queries, processing account updates, and supporting the timely collection of outstanding payments.You will build strong relationships with customers and internal stakeholders, helping to resolve queries efficiently and professionally while ensuring all activity is completed in line with company policies and procedures. Using internal systems, including SAP S/4HANA, you will maintain accurate records and monitor accounts. This is a varied role that combines administration and customer service, making it ideal for someone who enjoys working with customers, has strong attention to detail, and is confident using business systems and processes.What you''ll need to succeedTo be successful in this role, you ..... full job details .....