Colleague Relations Business Partner

Colleague Relations Business PartnerLocation: Thorpe Park, Leeds, Hybrid working. Join us as a Colleague Relations Business Partner at the heart of our operations, where you''ll work side by side with Managers and Team Leaders to navigate complex and sensitive ER cases with confidence, care and commercial focus. You''ll be a visible, hands-on presence in the office, building strong, trusted relationships and becoming the go-to adviser for real-time support - guiding, challenging and developing leaders to take ownership of people matters.Thriving in a fast-paced, evolving environment, including periods of change, you''ll balance colleague experience, policy and business risk while driving fair and consistent outcomes. Alongside managing complex cases, you''ll build manager capability, spot trends, and influence improvements, making this a fantastic opportunity for someone looking to grow their impact and shape how colleague relations is delivered. What we are looking for: Strong experience in Employee Relations or Colleague Relations within a fast-paced businessConfidence supporting complex and sensitive cases, including disciplinary, grievance, absence and performance matters.Experience partnering operational leaders, ideally within a contact centre or operations environment.Excellent judgement, with the ability to balance colleague experience, policy, commercial risk and business needs.A confident, practical communicator who can influence, challenge and build trust ..... full job details .....