Cognigy Specialist

We''re seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies.This is a hands-on delivery role where you''ll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability and CentreKey ResponsibilitiesDesign, develop and enhance chatbot and voicebot solutions using Cognigy.AIIntegrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platformsDeliver practical mentoring and technical enablement to internal engineering teamsDesign and implement Retrieval Augmented Generation (RAG) solutionsDevelop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflowsBuild secure, scalable and compliant Generative AI solutionsDocument best practices, standards, SOPs and operational processes for ongoing support and governanceSupport integrations with contact centre, CRM, knowledge management and service management platformsRequired ExperienceExtensive experience delivering Cognigy chatbot and voicebot solutionsStrong experience integrating Cognigy with enterprise systems and APIsProven background delivering ..... full job details .....