COE - Technical Manager

Job Description NOV is seeking a COE Technical Manager - Drill Floor and Pressure Control equipment to join our global Technical Support group within Rig Technologies. In this role you will be responsible for managing, coordinating and developing the technical support service provided by NOV. This is a key leadership role within the Aftermarket technical support team - Providing guidance to complex customer equipment issues, setting standards and driving to customer service above all. Core Responsibilities Oversee equipment centric Centres of Excellence. Continually develop global technical team to ensure leading provision of technical services. Plan and supervise goal-oriented training and development programs for Tier 2 Technical Leads and Global shift Supervisors. Manage budget and expenditures. Support group to improve level of product knowledge and encourage cross-pollination of resources. Ensure an adequate level of coverage is maintained at all times, to include vacation and sickness coverage. Cooperate with other business lines to provide the customers "Service Above All Additional Responsibilities Evaluate competitor products, services, and technologies. Ensure compliance with NOV quality standards (ISO 9001) and HSE policies. Approve for release- reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems. Continually review and evaluate the ..... full job details .....